HOW IT WORKS

For fiber internet, a fiber cable is connected to your house via a fiber unit mounted on the side of your house by other utilities. The cable runs from the fiber unit and connects to a power adaptor and wireless router in your house.

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What to Expect

For broadband customers, here’s what to expect:

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1. Ideal Fiber verifies that your address is within our coverage area.

2. Ideal Fiber reaches out to discuss the specifics and schedule your installation.

3. On the day of the installation, technicians will arrive in your 2 hour window to install your fiber line. We will temporarily lay the fiber line on your lawn from the box at the road to our grey modem box or Network Interface Device (NID) installed on your home and mark it with orange flags. The tech will install a line from the NID inside your home to your wireless router.  

4. After the installation, Ideal Fiber will contact Diggers Hotline for them to come mark other buried utilities the path of your temporary fiber line. Ideal Fiber will then come back and bury the line within 1-2 weeks, weather permitting. 

Standard installation fee: $500

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Installation Fee Discounts:

• Get $99 off of the standard installation fee if you choose our Premium Managed Wifi service for at least the 1st year with us .Choose one of the following service plans and receive an additional installation discount:

• Ideal Fiber Ultra: $75 off

• Ideal Fiber GIG: $100 off

Upgrade Options

 For our fiber internet service, you can use your own router or purchase one from another retailer.

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For an additional $8.99 per month, you can opt-in for our Managed WiFi Service. Our managed WiFi service includes a premium WiFi6 wireless router, with included remote and onsite WiFi support (onsite support only after remote troubleshooting is completed, additional charges may be applied if onsite service call is for issues not related to our managed WiFi), free software upgrades and replacements if the router was to fail

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Managed WiFi customers may also add-on VoIP phone services for $25/month. Our VoIP phone service features unlimited local and long-distance calling with standard calling features (i.e. call forwarding, call blocking, and caller ID).